Terms & Conditions for Gift Vouchers

  1. Validity
    Gift vouchers must be used towards an experience within 12 months of the purchase date. After this period, the voucher will no longer be valid.

  2. Redemption
    Gift vouchers for a monetary amount can be redeemed for any available experience at All Things Alpaca UK, subject to availability. Gift vouchers for specific experiences must be redeemed towards that experience at All Things Alpaca UK, subject to availability.

  3. Non-Refundable
    Gift vouchers are non-refundable and cannot be exchanged for cash.

  4. Transferability
    Gift vouchers are transferable, meaning they can be given to another person. However, they are not redeemable for cash.

  5. Booking Requirements
    When redeeming a gift voucher, customers must book in advance. Bookings are subject to availability and must be made at least 48 hours prior to the desired date of experience.

  6. Loss or Theft
    We are not responsible for lost, stolen, or damaged gift vouchers. Lost or stolen vouchers will not be reissued or refunded.

  7. Group Bookings
    Gift vouchers can be used for group bookings, but group bookings require prior arrangement. Please contact us for more details.

  8. Extensions
    Extensions beyond the 12-month validity period are not permitted.

  9. Age Restrictions

    • The Alpaca Trekking experience is suitable for individuals aged 4 years and older. Children aged 4-7 can help walk an alpaca with a paying adult, but must remain with the adult at all times.

    • Children under 4 are not permitted to participate in alpaca treks due to safety and terrain concerns.

    • Other experiences may have different age restrictions, and we recommend checking the specific terms for each experience before booking.

  10. Cancellations and Rescheduling

    • Cancellations made more than 48 hours in advance: You can reschedule once, subject to availability.
    • Cancellations within 48 hours: We will attempt to resell the walk, but if we cannot fill the places, no refund or rescheduling will be provided.
    • Cancellations must be made in writing to bookings@allthingalpacauk.co.uk.
    • If we need to cancel your booking due to unforeseen circumstances, we will offer you an alternative date or a full refund, depending on the situation.

     

Sign up to our newsletter